Please review policy for freight & shipping charges.
Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify (ground, next day, second day).
All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent UPS. Items that are too large or too heavy will be sent by truck. There is a minimum $60 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.
Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of shipment to the carrier. In the event of LTL damages we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government.
Collect Shipments - We will gladly ship via your specified carrier however; we will not ship with certain carriers due to poor experience.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose.
If you are not satisfied with a product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 15% restocking fee. C&H inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. C&H reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.
Shipping and Handling
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please call Customer Service at (800) 607-8520. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.
Please note that some products, such as the following, are non-returnable: Custom-cut, custom built or special items such as matting, slings, cranes, prefab offices, buildings, mezzanines, and assembled lockers; regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, forklifts and more. Leased and hazardous items are also not returnable. Contact Customer Service for a complete list of excluded items.
How to Return
Please log into your account and select the returns section under order management to see if an order is eligible for processing an online return. If the order is eligible for processing online, you can request a Return Merchandise Authorization form, which is required for all returns. You will be able to print out a UPS Return Shipping Label and an RMA form, and return the item through UPS without calling Customer Service.
Call in Returns:
Call Customer Service at (800) 607-8520 to process your return.
Please have the following information on hand when calling or using our Online Returns Center:
Limitations of Liability
In no event shall C&H Distributors or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Except as specifically set forth herein C&H Distributors makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.
Prices and quotes are subject to change without notice. C&H is not responsible for typographical errors.